Tour operator history; SNP-Crimea

Tour operator history; SNP-Crimea

Tour operator "SNP-KRYM" - a short history of the years

The tourist company SNP-KRYM LLC was born on December 18, 2002. On this day, our first tour operator license was obtained. And this event was preceded by the acquaintance of Ivan Kovalenko, a 23-year-old graduate of the Faculty of Geography, TNU. IN. . Vernadsky and Andrey Golovin - director of a large Moscow tour operator company SNP LLC. They met at the Sosnovka tourist shelter in the Crimean Mountains, being part of a group of tourists on a walking route organized by Krymtur CJSC. Ivan worked as a guide in Krymtur under the direct supervision of Galina Savchuk, head of the Krymtur voucher sales department, and took a group of Moscow tourists through the mountains. And Andrei Golovin arrived on the route with an inspector's check from a Moscow company sending tourists. Taking a closer look at the active, aspiring and intelligent guy, the director of a Moscow company voiced the phrase that marked the beginning of the birth of a new travel agency: “We want to create our own branch in Crimea. Can you recommend someone who could work for us? " After that, days and weeks of chimes between Crimea and Moscow began, test emails by e-mail, completing the first assignments, the first steps towards the establishment of a new legal entity. The path was difficult, given the zero experience of the Crimean side in understanding the tourist business. But constant help and training from senior comrades from Moscow did their job. The firm was opened.

In the first year of operation, the company took careful steps in the field of Crimean tourism. The main tasks were serving the tourists of the Moscow tour operator "SNP". The first contracts were concluded with recreation centers, contacts were developed for the organization of specialized types of tourism. We still remember exactly our first tourists - a certain wife of Martemyanov, who bought a tour to the sanatorium "Northern Lights" in Saki. The first office of the firm was a small room on the 5th floor of a building at 76 Kievskaya in Simferopol. Two tables, desks, an old shabby sofa, several chairs - the furniture was brought from somewhere in the basement and from the house. And then there was a huge metal safe, inherited from the predecessors who rented the room. Our neighbors in the building turned out to be the Simferopol office of the SAM travel agency. Since then, the company "SAM" has become our close business partner and good friend. And for a long time there is no travel agency "SAM", but we are still sincerely friends with Anatoly Skrypnyk, the former director of the directorate in Ukraine of this once leading Ukrainian tour operator.

Like blind kittens, we studied the work of a fax, a printer, the principle of the Internet. The first months were using computers in an Internet cafe across the street. Faxes were sent from the Main Post Office. And the employee's salary in the first month of work was 150 hryvnia per month. The director traveled by trolleybuses and buses to conclude agreements with accommodation bases. And in the bay Laspi or Gurzuf, you had to go down from the track on foot and also climb back to the trolleybus stop, carrying in your bag the agreement with the boarding house. This is how we concluded an agreement with the Izumrud boarding house in Laspi Bay and with the Korovin Art House in Gurzuf.

In the winter of 2002-2003, we underwent an internship in Moscow at the SNP office, having gone from an assistant manager to the functions of a financial director in a few weeks. We learned everything from our mistakes and specific examples. In the first month of the firm's existence, someone carefully looked into the office, called by phone and asked tricky questions - now we understand that these were colleagues in the travel business trying to find out what kind of new firm was opened.

Ivan invited the closest people at that time who knew at least something about tourism and business. Kovalenko Tatyana Gennadievna, being an accountant by education and already having a lot of experience in this area, did not want to let her own son cruel sailing through the waves of business and became a faithful assistant, having assumed the position of the chief accountant of the company. Her invaluable advice and experience laid the foundation for the company's financial growth.

Lukyanenko Ekaterina Alekseevna, the only employee who at that time had education and experience in tourism, was invited as Deputy Director for Tourism. Being a bright, intelligent and dynamic nature, she gladly took over the direction of work related to active and youth tourism. The brightest and most professional guides, guides and transport workers, many of whom are still working with us, came to work for Catherine to work in SNP-KRYM.

Yakovleva Yana Vladimirovna studied at the university from the 1st year together with the future director of the company Ivan Kovalenko. Together they went to work as guides at the Balu travel agency, taking school excursions around the Crimea, and then worked together in the Crimea on mountain routes. An analytical mind, hard work and natural charisma made Yana one of the best top managers of Crimean tourism.

Managers Alena Marunina, Anastasia Rusanova, Natalya Skibitskaya, Natalya Gudymenko, Natalya Kononenko, Maria Shcherbakova, Tatyana Shpakova, Dementieva Elena.

Over the years of work, three dozen people have gone through the personnel department of the company. And we can say with confidence that the school "SNP-KRYM" has become for them a serious professional platform for further activities.

From the first days of the firm's existence, two areas of work were clearly developed: resale of vouchers along with other tour operators according to the scheme base of accommodation - tour operator - travel agent - private client and creation and sale of our own tourism product in the system of active and educational tourism. Well-coordinated work of employees, healthy youthful maximalism, good teachers - all this contributed to the bright growth of the new tour operator.

At that time, we were a completely new phenomenon in the Crimean tourism - the youngest company, both in terms of the age of employees and the time of creation. In the early 2000s, everything on the Crimean market was clearly divided, all the players were known and there were no new travel agencies. And then we appeared. We went in impudently and abruptly. Of course, it helped that there were "Muscovites" behind them - Andrey Golovin and Nikolai Puzarin from SNP. They were respected in Crimea as personalities in tourism, and the company "SNP" itself at that time was one of the largest tour operators in Russia in the direction of "Crimea" and was seriously reckoned with. And the Crimean tour operators, on the one hand, had to reckon with us, and on the other hand, it was simply “funny” that someone decided to engage in tourism besides them. It is now travel agencies are growing like mushrooms, and only the lazy has not yet opened his own travel agency. In the early 2000s, this was not the case. All Crimean tourism was shared by "Kandahar", "Laspi", "TurEtno", "Kenesh", "Genoa-tour", "Krymturburo", "Krymtur", "Company Chernomor" and "Chernomor-tour", "GINservice", " Proftour "," Zeya-resort "and several other companies.

We are very fortunate to have teachers in tourism. Somehow easily we began to communicate with such tourism legends as Mark Iosifovich Genkhel or Vyacheslav Vyacheslavovich Khachaturian. They, and many other senior comrades, have made a huge contribution to the development of our company.

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