The most reliable tour operators: TOP-10

National Tourist Rating-2017

The World Economic Forum has published another report on the development of the tourism industry in 140 countries over the past two years. Russia in this in the world rating of competitiveness has risen 4 positions up.


In the world rating of the competitiveness of the tourism and travel industry in the 2019 version, Russia took 39th place, having improved its position over the past two years by 4 points at once. Earlier, in 2015, our country was on the 45th line.

Taiwan (37th) and the Czech Republic (38th) became Russia's closest neighbors in the 2019 ranking, followed by Indonesia (40th) and Costa Rica (41).

It is noteworthy that the Russian Federation in terms of tourism development bypassed Turkey (43rd place), Cyprus (44), Bulgaria (45), Hungary (48), Israel (57), Vietnam (63), the Dominican Republic ( 73).

In addition, Russia topped the rating of the post-Soviet countries. Estonia, which was the leader 2 years ago (37th place), was only in 46th place in the 2019 ranking. Latvia took 53rd place, Lithuania - 59th place, Georgia was in 68th place. Azerbaijan - 71. Ukraine took 78th place in the rating, Armenia - 79th position, Kazakhstan - 80th place, and Tajikistan - 104th place. The worst thing about the overall assessment of tourism competitiveness among all the countries of the former USSR is that of Kyrgyzstan - 110th line of the rating.


Spain has been recognized as the country with the most stable and dynamic tourism sector for the third time in a row. According to the WEF, Spain has the most “developed economy oriented towards tourism”, while “more than half of the sector's income comes from international visitors”.

The TOP-10 also includes France, Germany, Japan, USA, UK, Australia, Italy, Canada and Switzerland.

Egypt ranked 65th in the list of competitive countries, moving up 10 positions.

The last three places in the list of 140 countries are occupied by Liberia, Chad, Yemen (140).


In this article we will tell you about the most reliable tour operators in Russia in 2021.

Where does the rating information come from

After processing and analyzing the data received, an objective rating was drawn up to evaluate tour operators.

PlaceTour operatorWorks withMain directionsRatingTours 1ANEX Tour1996Thailand, Tunisia, Turkey, Dominican Republic, etc. 8/100Find a tour >> 2TUI1995Cyprus, Turkey, Bulgaria, Spain, etc. Spain and others 2/100Find a tour >> 4Tez Tour1994Greece, Cyprus, Turkey, Spain, etc. 2/100Find a tour >> 5Coral Travel1992Thailand, Vietnam, UAE, etc. 8/100Find a tour >> 7Intourist1929Greece, Thailand, Turkey, Italy, etc. 8/100Find a tour >> 8ICS Travel1992Cyprus, Israel, Italy, etc. 6/100Find a tour >> 9Sunmar2005Turkey, Thailand, Bulgaria and others 4/100Find a tour >> 10Vedi TourGroup200282/100


ANEX Tour has been engaged in tourism activities since 1996. The tour operator specializes in outbound tourism. Every year Anex Tour is included in the top five travel companies that organize tours to Spain and Thailand.


TUI is the largest tour operator in Europe with tremendous experience. The company's specialists will help you organize an interesting, vivid and memorable trip, offer well-thought-out to the smallest details and flexible to your requests, tour packages of various orientations in European resort destinations.

The Russian branch of TUI focuses on the uniqueness and multidirectionality of the options available when ordering a tour. For example, accommodation in exclusive hotels, which previously could only be booked through Western European travel agencies.

Pegasus Turistik

Pegas Touristik is one of the leading operators in the domestic travel industry and is a large international company with modern working methods. Pegas Turistik provides a selection of offers for different categories of clients.

Tez Tour

Tez Tour has existed since 1994. The travel company belongs to the category of the main players in the Russian travel industry and is the leader in organizing tours to Eastern European countries and the territory of the former Soviet Union.

If you want to relax abroad without any problems and so that your vacation is not spoiled, then you need to know which tour operator to trust. There are many travel companies on the market and our rating will help you choose the most reliable among them. The main criteria for reliability are: - the number of serving directions (countries); - the presence of host companies in these countries; - agreement and interaction with airlines; - reliability and financial stability of the insurance company. Also, not only the reasonable prices of the vouchers were taken into account, but also the quality of services provided: obtaining a visa, issuing an insurance policy, booking rooms and others. And of course, the number of complaints and complaints from the tourists themselves was taken into account.

And so, a dozen of the most reliable tour operators, the vouchers of which can be purchased safely and without fear:

Coral Travel is a leader in Russia, Ukraine, Belarus, Georgia, Poland and Turkey

Year of foundation: 1992, Main directions: Turkey, Cyprus, Greece, Tunisia, Bulgaria. Total: 28 destinations,

Share of negative reviews - 1.6% RATING: 98/100

TUI is a European tourist giant with its own planes and hotels

Year of establishment: 1995, Main directions: Turkey, Cyprus, Montenegro, Spain, Bulgaria. Total: 30 destinations,

The share of negative reviews - 1.9% RATING: 98/100

Tez Tour is a large Russian tour operator

Year of foundation: 1994, Main directions: Turkey, Cyprus, Greece, Tunisia, Spain. Total: 20 destinations,

The share of negative reviews - 1.1% RATING: 92/100

The Rating Information Communications Center together with the Otdykh v Rossii magazine conducted the third study on the tourist attractiveness of Russian regions, their tourism potential and popularity among domestic and foreign tourists.

The previous year, 2016, turned out to be the most successful in recent years for the Russian tourism industry. The closure of Turkey and Egypt to Russian tourists allowed domestic resorts to reach maximum occupancy and receive super-profits. The resorts of the Krasnodar Territory and Crimea could hardly cope with the endless flow of tourists. After the "opening" of Turkey in the spring of 2017, many representatives of the tourism industry predicted a sharp decline in demand for our main tourist destinations on the Black Sea coast. Whether their expectations were justified and how the market participants behaved in this non-standard situation can be understood from the answers of the experts of the National Tourism Rating.

Russia still lives under sanctions, which hinder the full-scale development of tourism in Crimea, including attracting investment. The solution to the transport problem of Crimea (next year a new super-modern airport terminal in Simferopol is to be launched and traffic on a new bridge should begin) should give a powerful impetus to the development of the peninsula.

In October last year, Vitaly Mutko was appointed Deputy Prime Minister of the Russian government, and tourism was also in his area of ​​responsibility. Expectations of subsequent drastic changes in industry regulation were not confirmed: almost all officials retained their positions, but at the same time another powerful decision-making center in the government appeared. On May 13, Ryazan hosted the Tourism Coordination Council chaired by the Deputy Prime Minister, which was attended by all regional ministers of tourism. This was the first big meeting of the deputy chairman of the government with regional officials. One of the main topics was the preparation for the FIFA World Cup. Vitaly Mutko also announced that the Federal Target Program for the Development of Domestic and Inbound Tourism (FTP) will continue after 2018.

In June of this year, the Accounts Chamber of the Russian Federation announced that Rosturizm did not ensure the completion of any of the 16 tourist and recreational clusters planned by the FTP. The report states that “of the 16 clusters scheduled for completion in 2016, not one is fully ready. Out of 25 objects of supporting infrastructure, only 11. Out of 97 objects of tourist infrastructure to be commissioned, 29 have not been commissioned. " To this, Rosturizm said that “there is no such thing as putting a cluster into operation in the FTP. And in the report of the Accounting Chamber it is said about the clusters, which does not correspond to the real situation. The next auditors' report was published on November 1, 2017. It announced the results of checking the effectiveness of the use of budgetary funds in the creation and operation of tourist and recreational clusters in the Amur Region, the Republic of Sakha (Yakutia), the Lipetsk Region and the Republic of Buryatia. The conclusions are also disappointing: despite the investment of about 7 billion rubles. in the creation of tourist clusters, it has not yet been possible to achieve the expected effects.

The National Tourist Portal Russia also failed to achieve the declared indicators this year. ravel. And although the head of Rostourism Oleg Safonov promised that the number of visitors to the portal by mid-2017 will be at least 20 thousand. unique users per day, and by the end of 2016 all site materials will be translated into English (in total, it was planned to translate into seven foreign languages), at the moment the portal traffic is much lower than the declared indicators, and only a part of the texts have been translated into English.

At the beginning of this year, the activities of the Federal State Unitary Enterprise "National Marketing Center for Tourism" (VISIT RUSSIA) subordinate to Rosturizm, which is responsible for promoting Russia abroad, was actually suspended, and an audit was started on the facts of spending budget funds without contests. The inspectors also had questions about the effectiveness of the spent expenses.

In July of this year, a sensational law on resort fees was adopted (the Federal Law "On conducting an experiment on the development of resort infrastructure in the Republic of Crimea, Altai Territory, Krasnodar Territory and Stavropol Territory"). From May 1, 2018, in these regions, all tourists will be charged a fee for using the infrastructure. The resort tax cannot exceed 100 rubles, and in 2018 it cannot exceed 50 rubles. By December 1 of this year, the constituent entities should adopt their own laws on the amount and procedure for collecting the fee. The experiment will run until 2022.

Representatives of the tourism business strongly opposed the introduction of this tax, considering it opaque and harmful to the industry. So, already this year in the media there was information that in the Crimea "identity fraudsters approach vacationers with the requirement to pay the resort fee." Local authorities, especially municipal ones, on the contrary, are looking forward to when their budgets begin to be replenished with super profits. For example, in the Stavropol Territory, the collection rule will operate in four cities - Essentuki, Zheleznovodsk, Kislovodsk and Pyatigorsk, and the fee will be 50 rubles. According to the estimates of the regional authorities, it is assumed that in the first year it will be possible to collect about 181 million rubles, and in five years the income from the resort tax will amount to more than 1.2 billion rubles.

Another challenge for the industry was the bankruptcy of VIM-Avia. In September this year, the airline stopped flights due to financial problems. At the time of the shutdown of the company, there were 39 thousand tourists abroad who had tickets for VIM-Avia flights, and 1.5 thousand customers within Russia. Representatives of seven airlines agreed to transfer passengers using VIM-Avia tickets. For these purposes, 200 million rubles were allocated from the federal budget. Thanks to the prompt and coordinated actions of the authorities and business, this crisis was overcome. The Investigative Committee opened a criminal case on premeditated bankruptcy, the company's office was sealed, and its owners fled abroad.

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