Who to work by specialty hotel service

What professions are common in communication and service? what is their specificity? where **

Who is a hotel service specialist? The same manager, administrator. In general, his responsibilities are the same as those of managers in restaurants or large shopping centers.

History

The first mentions of hotels are found in manuscripts dated 1700 BC: the famous code of laws of the Babylonian king Hammurabi instructs the owners of taverns to inform about their guests. The functions of service personnel in ancient hotels were assumed by the owners of these establishments and their family members. The wealthiest could afford to use the labor of slaves. Until slavery and serfdom were abolished, in all states of the world, slaves and families of owners of inns, taverns, taverns, etc., worked in the hotel service. Sometimes, in leading positions (in modern terms, "managers"), hired managers worked. After civilization began to abandon explicit slave labor, hotel staff were filled with hired workers from among the most disadvantaged segments of the population. Today, work in hotels in large cities, among the same lower strata, is even considered prestigious.

Description, pros and cons

The hotel staff provides full service for the functioning of the hotel - cleaning rooms and other premises, taking orders and delivering food, shopping, helping with unloading/loading luggage, cooking food, cleaning clothes and much more. The hotel service specialist monitors the work of the staff, gives out valuable instructions, monitors compliance with internal rules and sanitary and hygienic standards, listens to particularly dissatisfied customers (if there are any, God forbid,), solves their problems, if this is within his sphere competence. Also, the specialist conducts conversations with newcomers, instructs them, selects the candidates he likes most. In addition, a specialist manager monitors the general mood in the team, resolves internal conflicts, gives advice, develops ways to optimize work, improve the conditions and productivity of staff.

  • Leading position. Experience in management, subsequently, can be useful in any other job, in any area of ​​business.
  • Good wages. Tipping is not often given to hotel service specialists, but the salary is several times higher than that of maids and doormen.
  • Perspective. A hotel service specialist is a very good start for a career. A year or two of successful work and you are guaranteed a promotion.

  • Nervous work. The hotel is a large organism, each of the staff members is a human being and is prone to make mistakes or give vent to emotions. In addition, boors, brawlers and drunkards are often found among the guests. Dealing with their antics and resolving possible conflicts, controlling order - all this takes a lot of effort.
  • Often, irregular working hours. Often - no days off. Even when you are on vacation, at one in the morning you may receive a call from a frightened novice doorman on duty, who does not know what is where and how to act in this situation. In order to prevent the aggravation of the problems, you, "reluctantly", will have to consult him over the telephone.

Education

Abroad, for example in Poland, there are even hospitality academies (WSHiG). There are also educational institutions in the Russian Federation where you can master this profession. The specialty can be called "Management of the hotel business", or "Hotel service". You can get it both in trade universities and in specialized colleges, such as the Tyumen College of Economics, Management and Law.

  • MSU ;
  • REA;
  • RGTEU ;
  • RSGU ;
  • GUU ...

Responsibilities of a specialist

Profession Hospitality

The growing interest of Russian citizens in domestic tourism has led to a more active development of the hotel business. The service market is filled with hotels, hotel centers, hotel chains are being created. In this regard, there is an urgent problem of training specialists in this field of activity. In this article we will tell you what kind of profession a hotel service is, what a typical career path looks like and what salary you can count on in the Russian Federation.

General information

The hotel business is a field of activity where qualified personnel, organizational and physical labor are always required. Both graduates and people without work experience can find work in the hotel. The hotel personnel hierarchy is essentially the same as in any other organization: there is top management, middle management and service personnel. To work in a lower-level profession (maid or janitor), it is enough to have hard work and discipline. Such employees practically do not communicate with the guests. As an exception, short dialogues on general topics are permissible.

But to take a leadership position, you need to get a higher education. Not so long ago, the specialty “Hotel service” appeared in Russian universities. Young people who study on it receive the qualification of a manager, which in itself means a wide range of acquired knowledge. Graduates of a university or college in this specialty are entitled to work in hotels and hotels.

Upon graduation, students gain organizational, business and accounting skills that can be applied in any job, whether it be a hotel or any other customer service business. This specialty is not as narrow-profile as it might seem at first glance.

The following advantages of the profession can be highlighted:

  • Constant demand in the labor market of the Russian Federation.
  • The experience gained in organizing and managing the hotel business can be useful in other areas of business.
  • Decent pay. If managers do not tip so often, then their salaries are much higher than maids and doormen.
  • In small hotels, a calm working rhythm is attractive.
  • Career prospects. Over time, a young employee replenishes the baggage of his skills and knowledge, receives a referral to courses, and in the future he is promoted.
  • Multiple meals at the expense of the hotel.
  • Opportunity to undergo an internship in overseas hotels.
  • Additional training at the expense of the employer.
  • Discount hotel accommodation.

This profession is a good start for moving up the career ladder. A year or two of hard work in this position will give you a promotion. You will be able to get a seat not only on the board of directors of the company, but also independently engage in the hotel business. In general, this type of activity is attractive, but it also has some disadvantages:

  • Psycho-emotional stress during the working day. Constant control over order and resolving conflict situations takes a lot of effort.
  • Great responsibility. The reputation of the hotel largely depends on the outcome of your activity.
  • Lack of standardized working hours. Even on vacation or on weekends, someone from the staff may call you, asking what is where and how to act in this situation.
  • Working in conditions "no room for error".

This field does not tolerate negligence and relaxation. The employee is obliged to keep “his face” regardless of his mental and physical condition. Before enrolling in the Faculty of Hospitality, you must consider all the nuances of work in this industry. After all, you will have to work with people who have different temperaments, characters and levels of culture. Guests and staff may be impolite, upset, and even rude. Thus, an employee in the field of hotel service should possess such character traits as:

Description of the profession

The specialty "Hospitality" appeared in Russian universities not so long ago. What is the profession of "Hospitality Specialist", and in what industry can a graduate work?

Let's take a closer look at this specialization in order to understand all its positive and negative sides.

Who is a Hotel Service Manager

This is a specialist in charge of organizing guest services in hotels and tourist complexes. He accepts, places, signs out guests, is responsible for the smooth operation of the facility.

Top - Hospitality Professions

The hospitality and tourism industry in Russia is developing rapidly. It includes three main sectors: catering, hotel management and tourism. The first two are often combined with the same term "Hotel and restaurant (business)" or "Hotel and restaurant business".

You can give the following definition of the concept of "hotel and tourism business" - this is a sphere of the economy that is associated with the provision of services in the field of hotel industry and tourism.

Let's see what professions in this area are the most respectable, paid and interesting:

  • hotel manager,
  • PR manager,
  • hostess,
  • hotel administrator,
  • event organizer,
  • food manager,
  • reception manager,
  • brand manager,
  • room supervisor fund,
  • chef.

An applicant is often asked what is better "Tourism" or "Hotel business"? Everyone decides for himself. But the second direction is very promising.

Consumers want to see not only a traditional hotel or hotel, but today something new, non-standard attracts. For example, floating hotels, boats, boat camps, etc. You always have a chance to start your own business, for which you do not need to recruit a large staff (for example, hostels, etc.).

About the profession of a Hotel Service Manager

The hotel business manager coordinates the work of the hotel staff, manages financial and economic activities. His responsibilities also include resolving customer issues, conflict and problem situations. An important function of the manager of the hotel business is to work on the development of standards for guest service, design of the hotel, the conclusion of contracts, the selection and training of personnel. The main task of the manager is to achieve the coordination of work of all hotel employees. The hotel business manager coordinates the work of the hotel staff, manages financial and economic activities. His responsibilities also include resolving customer issues, conflict and problem situations. An important function of the manager of the hotel business is to work on the development of standards for guest service, design of the hotel, the conclusion of contracts, the selection and training of personnel. The main task of the manager is to achieve the coordination of the work of all hotel employees and the high quality of service for the guests.

History

The first mentions of hotels are found in manuscripts dated 1700 BC: the famous code of laws of the Babylonian king Hammurabi instructs the owners of taverns to inform about their guests. The functions of service personnel in ancient hotels were assumed by the owners of these establishments and their family members. The wealthiest could afford to use the labor of slaves. Until slavery and serfdom were abolished, in all states of the world, slaves and families of owners of inns, taverns, taverns, etc., worked in the hotel service. Sometimes, in leading positions (in modern terms, "managers"), hired managers worked. After civilization began to abandon explicit slave labor, hotel staff were filled with hired workers from among the most disadvantaged segments of the population. Today, work in hotels in large cities, among the same lower strata, is even considered prestigious.

Learning knowledge and skills

Bachelor of Hospitality Studies acquires the following knowledge and skills during training:

ability to develop business plans for new projects;

Features

Any hotel booking activity cannot do without the contribution of hotel service managers. It is usually considered that services are provided at the same time as their production. For example, this is the case with dry cleaning, washing clothes, with a taxi service or with organizing holidays. But in the field of the hotel business and the economy, everything is fundamentally different.

There, the production and consumption of a service can be divided in time, and some of the services are provided only at the moment when a person is absent from the room.

So, cleaning, cosmetic and even more overhaul (as forms of preparing the room stock for work) are made, of course, only in the absence of clients. Therefore, the manager has to control all this carefully. He also needs to keep track of the preparation of meals (both included in the room rate and ordered additionally), the elaboration of auxiliary services. And all this should be done in real time. Where managers of other specializations can afford, in principle, a short pause, hotel employees are obliged to continue working without interruption for a minute.

It is customary to refer to people working in the service sector as hairdressers, manicurists, waiters, stylists, builders, cutters and representatives of many other professions. To master one of them, it is enough to go through college studies.

For some, such specialties become temporary, while others associate their future with them and make an excellent career in their chosen field. The prospect of growth and good earnings is in any business, if you take it seriously. After studying at a school or college, you can stop there, or get a higher education at a university.

What is service as a sector of the country's economy

are industries that are aimed at providing services to the public. In developed countries (and in our country too), the service sector occupies more than 60% of the state economy. In the service sector there are government organizations and many private companies.

hotel and restaurant business, travel companies, repair shops, postal and delivery services, beauty salons, translation bureaus, excursion bureaus, event agencies, transport and apartment rental services. Examples of professions: hotel manager, hotel administrator, animator, waiter, postman, insurance agent, maid, guide, hostess, hairdresser, stylist, translator, trainer, detective, courier, care specialist, nanny.

You can do it yourself

Industry and Energy

In industry, in terms of the number of vacancies, engineers and technologists are still in the lead for various industries. Among new trends, it is important to note that these specialists, in addition to fundamental technical knowledge, increasingly require knowledge of a foreign language, computer programs and even markets and ways of selling products.

In the chemical, petrochemical, pharmaceutical industry, more and more vacancies appear for specialists in the natural sciences: chemists, biologists, pharmacists, etc.

With the growth of industry in the region, environmental technologies are also developing, which requires ecologists and other specialists in the use of natural resources, environmental protection and waste recovery.

Due to the fact that a lot of attention on the part of the state is now paid to the elimination of electricity shortages and the stimulation of energy saving (both for the population and enterprises), the need for specialists in the field of electric power, mainly in resource-saving processes, control and rational use of resources.

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