Speech etiquette in business communication

Speech etiquette in business communication

It is important for business representatives to comply with the established set of rules for business communication. This is necessary in order to successfully conduct business and make a good impression on partners. The most important role is played by business speech etiquette.

A person's speech is an indicator of his development, and, therefore, his ability to do business. People who do not know how to construct the correct phrases, constantly stammer or use "parasite words" are unlikely to give the impression of a successful person. Speech etiquette in the field of business communication allows you to build a productive dialogue with the interlocutor and conclude a profitable deal.

Features of business speech etiquette: main principles

During a conversation, you must not forget the rules of business speech etiquette. Even if you have your own opinion about what should be said to the interlocutor, you need to remember the general principles of business communication. They are the same for all areas of the business and must be respected by employees at all levels.

  • Hierarchy observance. Business speech etiquette prescribes different rules of conduct for managers and subordinates. Employees need to remember about subordination. You can't interrupt your boss or impose your opinion on him. Likewise, the leader should not belittle the dignity of subordinates using raised tones or swearing. However, there is no need to stand on the same level with employees, imposing friendly communication on them.
  • Positivity of the impression. Speech etiquette in business communication determines that communication between employees of all levels should be positive. You cannot complain or talk about unpleasant things, even if your interlocutor annoyed you with something.
  • Respect for the partner's opinion. The speech etiquette of a business person will not allow him to express a negative assessment during a conversation. Business representatives should always respect the opinion of the interlocutor, even if they do not agree with him. Business speech etiquette requires you to conduct a dialogue calmly and give clear arguments in defense of your own position. But you should not impose your opinion.
  • Consider the appropriateness of the situation. Features of speech etiquette in business communication imply that the conversation will be conducted taking into account a specific situation. In a relaxed atmosphere, it is not necessary to conduct a dry business dialogue; some deviations from the topic can be allowed. Not everything can be said in the presence of a large number of people. Some topics are best discussed one-on-one.
  • Be predictable. Don't try to surprise your partner with extraordinary conversations. Speech etiquette in the business sphere prescribes to build a dialogue according to unspoken rules. This will avoid embarrassing situations and save time for all parties.

Rules of etiquette by phone

Now it's time to consider the issue of speech etiquette over the phone. Communicating in this way, a person transmits some information not only verbally, but also non-verbally. The intonation, the volume of the voice and its emotional coloring give no less information, if not more.

In this regard, the rules of speech etiquette on the phone have been formed, thus helping to effectively interact between colleagues, relatives, relatives, acquaintances and strangers.

So, the key rules of telephone etiquette are as follows:

  • It is not recommended to make calls to a person earlier than 8 am and later than 9 pm on weekdays. On weekends, calls earlier than 11 am are undesirable. The exception is business calls related to the specifics of the work schedule, and important information that needs to be reported urgently.
  • If you are asked to hand over the phone to someone close to you, please answer to wait a minute. If the person is not at home, ask what needs to be conveyed.
  • At the very beginning of the conversation, you need to introduce yourself and clarify whether your call is appropriate for the interlocutor.
  • It is recommended to talk on the phone no longer than 15 minutes. The content of the conversation should be clear and concise. If both you and the interlocutor have a desire to talk longer, try not to cause inconvenience to others (for example, go out into an empty room).
  • If the connection is interrupted, the person who called first calls back.
  • You do not need to turn on the speakerphone without notifying your telephone interlocutor about it.
  • Do not apologize for your call or say phrases like “You are worried/worried ...”
  • You need to speak clearly, loudly, clearly. Whispering is only permissible in an intimate conversation.
  • There is no need to combine telephone communication with meals.
  • At the end of the conversation, you need to thank the interlocutor for the conversation and say goodbye.

Speech etiquette is what allows people to establish contact, demonstrating their good manners and respect for each other. He defines invisible boundaries that help everyone to remain individual, while not forgetting the comfort of others.

I'm waiting for your questions, additions and rules of speech etiquette, which I forgot to mention in the article. Your comments add energy, excitement for new publications and serve as an appreciation of my efforts.

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