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1. Introduction 2. Ethics and psychology of business conversations and negotiations 3. Purpose of business negotiations 4. Preparation of business negotiations 4.. Substantial preparation of negotiations 4.. Organizational preparation of negotiations 4.. Conversation organization rules 4.. Preparation of the premises 5. Methods of negotiations 6. Analysis of the results of business negotiations 7. Conclusion 8. List of sources used

The ability to communicate with a business partner, an understanding of the psychology of another person, the interests of another organization can be considered one of the determining factors in the negotiation process. This skill is dominant not only in business negotiations. If a person knows how to encourage other people to act, then he will take over as a leader. Human behavior is based on innermost desires. First of all, you need to understand these desires, then you need to make your interlocutor passionately desire something. Those who can do this will conquer the whole world, and those who cannot will be left alone. A person who tries to selflessly serve other people gains a huge advantage. A person who can put himself in the shoes of other people and understand their train of thought need not worry about their future. In political, business, commercial and other spheres of activity, business conversations and negotiations play an important role. Ethics and psychology of negotiation processes are studied not only by individual researchers, but also by special centers, and the method of negotiation is included in the training programs for specialists of various profiles. Business conversations and negotiations are carried out in verbal form (English verbal - verbal, oral). This requires the participants in communication not only to be literate, but also to follow the ethics of verbal communication. In addition, an important role is played by what gestures and facial expressions we accompany speech (non-verbal communication). Knowledge of non-verbal aspects of communication becomes especially important when negotiating with foreign partners representing other cultures and religions. The most important thing is the ability to listen to the interlocutor, constantly show attention to him and encourage him with awards, i.e. celebrate positive qualities, help self-assertion of a negotiating partner. John D. Rockefeller argued that "the ability to communicate with people is a commodity, and I will pay more for it than for anything else in the world"

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Ethics of business communication in general and business conversations (negotiations) in particular to the science of ethics - the science of morality and ethics, the relationship between people and the responsibilities arising from these relationships. All people are different from each other and therefore they perceive the situation in which they find themselves differently. Differences in perception often lead people to disagree with each other on a particular issue. then disagreement arises when the situation is of a conflicting nature. the conflict is determined by the fact that the conscious behavior of one of the parties (personality, group, organization) causes a disorder of the interests of the other party. resolution of conflicts is most often carried out by the method of negotiations, business conversation. The developed methodology for conducting business negotiations includes various factors: perception, emotions, taking into account the difference of interests, developing mutually beneficial options, etc. Based on the foregoing, we can conclude that mastering business communication skills is necessary for future business people: managers, economists and others. It is not as easy as it seems, but it is not difficult either. These skills can play an important role in the future when making a deal or signing a contract. Therefore, I believe that we all still have a lot to learn in order not to get lost in our professional activities in the future.

1. Volgin B. Business meetings. - M., 1991. 2. Conducting business conversations and negotiations. How to achieve your goal. - Voronezh, 1991. 3. Debolskiy M. Psychology of business communication. - M., 1992.4. T. Kholopova, M. Lebedeva, Protocol and etiquette for business people, M., 1995 5. V. Sukharev. Be a business person. - Simferopol, 1996. 6. Yager D. Business etiquette: how to survive and succeed in the world of business. - M., 1994 7. Braim I. Ethics of business communication. - Minsk, 1996. 8. Mitsich P. How to conduct business conversations - M., 1987 9. Synopsis on the subject "Business etiquette"

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Business and professional communication is multifunctional and intended for:

  • to share information;
  • communicate with each other and build relationships;
  • to ensure self-realization and self-expression;
  • organizing interaction;
  • influence (impact) on other people.

The function of information exchange is to develop a common meaning, a unified point of view and agreement on various aspects of the problem under discussion.

There are several reasons for unsuccessful business and professional communication acts:

  • when sending messages: slurred conversation, illegible text, late sent letters; poorly composed message (insufficiently complete, ambiguous, written using terminology incomprehensible to the recipient, containing erroneous data);
  • upon receipt: incompletely read message, misunderstood message, biased attitude;
  • individual psychological characteristics of partners: inattention, haste, nervousness, bias, etc. ;
  • peculiarities of relationships in a team: rivalry, distrust of the leader and each other, excessive authoritarianism, too much dependence on the leader, etc.;
  • shortcomings of the organization of communication itself: insufficiently developed structure communications, the structure of communication is not adequate to the problem being solved (too centralized, too decentralized), the existence of several structures (formal and informal), etc.

Failures in communication lead to communication barriers (when people do not understand each other). It is possible to overcome these barriers if you achieve the emergence of feedback, become imbued with understanding to the recipient of information, learn to anticipate the possible reaction of a partner, listen effectively and attentively, transmit information at a normal speed (120.150 words per minute), etc.

Keep in mind that mutual understanding increases if you use:

  • clarifications ("Do not repeat again?");
  • paraphrasing ("If I understood you correctly, you meant."); <
  • summarize ("That is.", "This way.").

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