Business communication etiquette - norms, rules governing communication behavior of business people. It is an integral part of doing business. Applies to all forms of business communication. Requires a full-scale study in order not only to communicate correctly with colleagues and partners, but also to competently form your business image.
Business etiquette is based on generally accepted ethical standards, which are expressed in the correct understanding of what can and cannot be done and how to behave in certain situations. If a businessman knows about them, then he will always be able to ensure the effectiveness of business communication, successfully solve the tasks set, eliminate problems, and achieve the desired goal.
Business etiquette is applied at different levels, in different forms. It is important to understand that their observance is mandatory for all communicators. A distinctive feature of such etiquette is the absence of self-sufficient meaning, since it serves as a means to achieve a business goal. If we talk about market relations, then more often such a goal is to make a profit from doing business.
Punctuality is the main rule. Its observance is a respectful attitude not only to one's own, but also to someone else's time. If you do not follow this rule, you can be considered an unreliable person lagging behind the rhythm of modern life.
Appearance matters. The dress code is business attire with well-chosen accessories. His absence indicates a lack of knowledge of how a businessman should look, which often becomes a reason for unwillingness to cooperate with him.
A mandatory rule is keeping your desk in order. If such an order is present, then it can be argued that everything is in place in the head. The state of the desktop reflects the orderliness of thoughts, sequence, thoughtfulness of actions.
Business communication presupposes competent speech, the ability to conduct business correspondence. It is very easy to get an idea of a person by speech and peculiarities of a business letter. And it will be extremely negative if the individual is illiterate and does not know about the basic rules of language and writing.
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Business etiquette is undoubtedly one of the main components of a successful business. This unspoken set of rules is on the same level as professionalism, experience, and literacy. Ignorance of etiquette, if it does not completely shut the door to the world of business, will greatly complicate this path. What are these rules?
"They meet by their clothes ..." - this also works in the business environment. The appearance speaks about the status, about the success, about the accuracy. Neat in clothes is a must in business. The business suit has been around for centuries.
In the old days, it was possible to determine the profession of a person, uniforms were often practiced. The dress code has become an integral part of corporate ethics.
The rules are not as strict as they used to be. But office style presupposes restraint, good quality fabrics (this allows you to always look neat), elegance of accessories, which, however, should not be abundant. The color scheme is not necessarily black and white, but in calm, sustained tones.
It is better to choose classic shoes. The bag is preferable in the form of a travel bag, tablet or briefcase. It will hold all your business papers and fit in style. You cannot carry two bags, for example a clutch and a briefcase.
Important: business style does not allow short skirts, deep necklines, bright makeup, catchy jewelry, or anything that can distract a partner's attention.
This is the second important rule of business etiquette. A business person is obliged to value his own and other people's time. Punctuality, commitment, accuracy - these qualities will not allow you to be late for a meeting, or "pour water" in negotiations.
When traveling to any country, you must first of all keep in mind that you will be considered a typical representative of our country there - and by the way you dress, how you behave, what you say.
Preparing for a trip depends on the geographic location of the country (the main thing is the south or north), on the duration of the trip, on its goals and nature, on the types of transport that will have to be used in it.
In our opinion, a mandatory element of every preparation, regardless of other factors, should be, if possible, complete acquaintance with the country or countries that you want to visit. If you do not have enough time and opportunities for this, you can, of course, limit yourself to carefully reading the corresponding article in the encyclopedic edition. This will allow you to better understand the explanations of the guides when visiting certain places of interest, museums in the country, take a broader look at the lifestyle, customs, and character of its inhabitants.
Your wardrobe should be determined by the travel program, the country's climate, and the season. But in any case, one should take into account that too "rich" wardrobe would be a big hindrance to you everywhere. It is generally not recommended to take more than two places with you - a large and a small one. The list of things you need on a trip should be very well thought out, excluding from it everything that you can do without - after all, obviously, some more, possibly quite capacious and weighty, will be added to these things.
The rules of conduct in any mode of transport are usually communicated to passengers. They must certainly be fulfilled, because they were developed specifically in order to create the most favorable travel conditions for passengers. Violations of these rules, depending on their nature, can lead to very unpleasant consequences.
If the statement “how many heads, so many minds” is correct, then it is also true “how many peoples, so many customs”. And if we reckon with the "mind" of another person, then it is all the more necessary to reckon with the customs of the country we visit, no matter how strange these customs may seem to us. Therefore, if we are visiting our country and do not allow ourselves to criticize the lifestyle of those who invited us - their habits, atmosphere, cuisine, etc., then it is absolutely unacceptable to do this in a foreign country. Politeness, attentiveness, courtesy in all countries of the world are valued equally. And if you are in a foreign country and have made - out of ignorance - some kind of everyday oversight, then your politeness, naturalness, goodwill towards others will compensate for your mistake, because each of them understands that it is simply impossible to know all the customs and everyday habits of all peoples ...
However, it is useful for a tourist from any country to know the main, basic universal principles of communication, which should be adhered to when traveling abroad.
It seems to us that they are well reflected in the rules recommended to all tourists by the European General Office for Tourism. Here are them:
In translation from French, here are some recommendations on public behavior in different countries of the world.
Business etiquette is an integral part of doing business. This is the opinion of experienced entrepreneurs. This is not surprising, since the ability of employees to communicate with customers and among themselves affects the work of the company as a whole. Compliance with the rules of business etiquette allows you to nullify conflicts, significantly increase efficiency. Therefore, so much attention is paid to their study.
It seems to young businessmen that there is no need to observe the rules of business etiquette. They see nothing wrong with coming to a meeting in jeans and a T-shirt with an obscene pattern. They do not know the nuances of business correspondence, so they insert emoticons into messages. Moreover, they do not understand subordination and respect. What can we say about business etiquette.
In certain circles, this behavior may be considered normal. However, a person doing business needs to communicate not only with colleagues, but also with officials, investors, and older people. There is no place for emoticons, pats on the shoulder and other liberties.
Generally speaking, business etiquette serves two important functions:
We can say that compliance with the rules of business etiquette is the formation of a good reputation and image. Anyone who does not comply with them risks losing the face of the company, good relations with others.
These two concepts have significant differences. Ethics is the moral and ethical standards accepted in society. Etiquette - specific rules of conduct. This is part of ethics.
In addition to business etiquette, there is military, diplomatic, everyday, guest. All concepts include respect for older people, helping women, modesty, tolerance, kindness.
A person can be ethical from the start. For many, this quality is innate. Others have to learn to build relationships with others. In this case, ethics is called professional or acquired. When hiring a new employee, companies often ask them to take several psychological tests. Based on the results, they determine what kind of ethics he possesses. It is as important as experience and professionalism.
A person for whom compliance with the rules of business etiquette is easy, has many important qualities:
Today, relations between people, even economic partners, are not as formal and strict as in the 20th and 19th centuries, and modern business etiquette is voluntary and voluntary and serves the following purposes:
Business etiquette is a set of norms and rules of communication, behavior, appearance, manners adopted between business entities. They stem from a number of historical sources:
The basis of any positive relationship is mutual respect between the parties, and in the case of business etiquette, also the establishment of strict boundaries of subordination depending on status, age and gender differences. Respect between colleagues, between managers and subordinates, customers and clients is built on the basis of the following factors:
Important! The basis of etiquette is not only knowledge of all the rules of cultural behavior, but also understanding and adherence to ethics - moral, social, economic.
Principles of Business Etiquette:
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