You will learn more about a person in an hour of play than if you spent a year talking with him. This truth was noticed by the ancient Greek philosopher Plato, and now it is just as relevant. The interview at the interview does not reveal the qualities and abilities of the candidate, and the task in the form of a game will help to determine them. Business games are also important for working managers. In the course of the game, you will find out where sales are strong and what skills they should "pump". We will tell you what business games should be held in the sales department. They are versatile: suitable for testing candidates and training working managers.
“To cut off people who are not ready for sales, we propose to complete a game task,” says Irina Gontaruk, HR Director of Polytech-Plus. - After the offer to play, half of the candidates disappear.
The meaning of the game. The manager must approach strangers and get three rejections. At least one refusal must be turned into consent. Sales comes up with three weird requests or uses examples from our list. The task may be like this: to get to know someone and treat them to food; ask for a walk with someone else's dog; offer to give a ride to a person who does not vote; invite a stranger to go to the theater or cafe; ask to skip the line, etc. According to the terms of the game, candidates send audio recordings of dialogues. If we suspect cheating, such as the involvement of familiar faces, the game and interview will be considered a failure. When a person has agreed with the interlocutor in advance, laughter is heard on the recording or, conversely, a prepared speech.
Example. One job seeker offered to pay "Thank you" at Burger King. The cashier, implying a Sberbank share, answered in the affirmative. The manager, defiantly curling his fingers, began to thank the girl. Only on the eighth "thank you" the cashier realized that the buyer was paying with words, not bonuses. She laughed and said that so far they only accept "Thank you" from Sberbank. We counted such a refusal.
Benefit. Based on the results of the game, we find out how easy it is for a person to interact in conditions of uncertainty, whether he is ready for rejection. If getting rejected is painful for a candidate, he or she will avoid cold calling and direct sales at work. In addition, in order to get one positive answer, the participant has to establish contact with a stranger, and we hear how well he is able to do it. "
“The employees of the department that I headed worked with dissatisfied clients,” says Ksenia Troitskaya, ex-head of the department for work with clients of Lenta. - The work is nervous. To develop in team members the ability to read a person's mood, resist aggression, and understand how to approach a customer at a certain moment, I used business games.
The meaning of the game. It is optimal to play the game in a small team - 6-10 people. Divide the participants into pairs. Two players stand opposite each other and assess the appearance of the "enemy" in 30 seconds. Further, in turn, they make assumptions about the opponent's mood, based on external signs. It is necessary to pay attention to what kind of facial expression the interlocutor has, how he behaves, what he is wearing and how these clothes sit on him, whether his hair is disheveled, etc. The interlocutor confirms or refutes the partner's opinion about his mood. Then they switch roles.
Example. The game was attended by the administrator of the trading floor and the customer service specialist. The first is a well-groomed woman of 45 years old, the second is a girl of 30 years old, conflicted, but smiling. At first, the administrator estimated. At this time, the specialist smiled, rubbed her hands behind her back, constantly tugged at the edge of her turtleneck, lowered her eyes. The receptionist said, "The girl is shy, afraid to talk and is under stress." The specialist denied this assumption and replied: "I am open for dialogue and wanted to be the first to express my opinion, to show the result." The expert further assessed: "I think the administrator is inherent in arrogance and bitchiness, because she is very beautifully and expensively dressed." The administrator replied: "This is not so - on the contrary, I am shy and afraid of condemnation." Both participants of the game did not cope with the task - they could not correctly assess the mood of the opponent. We worked with them to develop customer service techniques.
Benefit. The game teaches to determine the mood of the interlocutor according to external features and adapt to him. For example, an employee received an award, is happy and smiles at everyone. Then a frustrated and nervous client comes in - he will not like the seller's smile and jokes. The manager should restrain emotions and switch to a calm tone, create a comfort zone that matches the client's mood - speak only to the point, try to quickly let go of the buyer, not offer additional goods or services. If the seller sees that the client is in a good mood, he can joke, maintain a dialogue, try to make an up-sale, etc. "
A business game is an imitation of a real production (managerial or economic) situation. The creation of a simplified model of the workflow allows each participant in real life, but within the framework of certain rules, to play a role, make a decision, perform actions.
Business games (ID) are an effective method of hands-on learning and are widely used. They are used as a means of knowledge in management, economics, ecology, medicine and other fields.
MDs have been actively used in the world to study the science of management since the middle of the 20th century. A significant contribution to the development of gaming technologies was made by S. Rubinstein, K. Ushinsky, Z. Freud and other scientists.
This method allows you to model an object (organization) or simulate a process (decision making, management cycle). Production and economic situations are associated with subordination to higher levels, and organizational and managerial with the leadership of a department, group, employee.
Players can set different goals, to achieve which they use knowledge of the basics of sociology, economics, management methods. The results of the game will be related to the degree of achievement of goals and the quality of management.
CIs can be classified in many ways.
Small (one task, small team of players)
High (large teams, many practical tasks, play in several stages)
For preschoolers and pupils of grades 1-11
Record low registration fee 25 R.
"South Ural Power Engineering College"
ON THE DISCIPLINE OF THE EDUCATIONAL CYCLE "ECONOMY"
Economics: collection of business games: textbook. manual for teachers and students/O. Esina - 2014. - 100 p.
The collection of business games covers 10 topics of the curriculum. The games are theoretical and practical. The implementation of business games will allow students to acquire deep theoretical knowledge and practical skills in the course "Economics".
Considered at a meeting of the subject (cyclical) commission of economic disciplines, minutes No. 1 of August 27, 2014.
O. ... Asanova - teacher of economic disciplines, ChOU VPO South Ural Institute of Management and Economics
K. ... Klepikov - teacher of general disciplines GBOU SPO (SSUZ) YuET, the highest category
"A business game is a form of recreation of the subject and social content of professional activity, modeling of systems of attitudes characteristic of this type of practice" . As a means of modeling various conditions of professional activity, aspects of human activity and social interaction, the business game acts both as a "method of searching for new ways of its (activity) implementation" and "a method of effective teaching, since it removes the contradictions between the abstract nature of the academic subject and the real nature of professional activity. ".
The main purpose and meaning of educational games is to simulate mental and professional activity. The use of the game brings the learning process directly to professional activity, develops a stereotype of behavior in emergency situations, intelligence, speed of action, being a means of personal interaction that allows you to solve problematic issues, conflict situations.
Business game "Family budget"