Business ethics: concept, principles, norms, features

Business ethics: concept, principles, norms, features

Business ethics is a set of rules, ethical standards, observed by business people in a corporate environment. Such ethics affects not only relationships within the company, but also outside it. In particular, its rules are followed when communicating with business partners. At the same time, the ethics of business relations is generally accepted and contains norms that are applied not only in general, but also in specific situations.

Principles of Business Conduct

Basic generally accepted principles:

  • Responsibility for business activities;
  • Respect for business participants.

An extended list of principles based on philosophy, combined with practical experience in the business world, was formulated by L. Hosmer, a sociologist from the United States. These principles are based on the observance of certain rules. In particular, it is necessary to exclude actions that:

  • They contradict the interests of the company, business;
  • It will not be possible to demonstrate, talk about them openly;
  • They do not contribute to the formation of a feeling of being that everyone works to achieve 1 goal;
  • They violate the law, and it should be borne in mind that the law always prescribes minimum social moral standards;
  • Do not benefit the society, as well as the company, business ;
  • Aimed at recommendations to others, while I would not wish the same for myself, being in a similar situation;
  • They would violate the rights of those with whom in the course of doing business they have to contact;
  • Would be aimed at obtaining maximum profit in violation of the law and market requirements, without taking into account all kinds of costs. According to the axioms of economic theory, with the opposite approach, one can argue about a high degree of production efficiency;
  • Can cause injustice towards weaker participants in business relations;
  • Can prevent another person from realizing it the right to self-development, self-realization.

Business culture - what is it

It is not uncommon to hear the opinion that business ethics is the same as the culture of business communication. In general, we can say that this opinion is correct. Culture cannot exist without ethics. Relationships can be cultural, which implies their ethics. However, it is customary to understand culture as a more capacious concept. It displays reality with seven positive and non-positive manifestations. In turn, ethics consists of norms, rules that are customarily applied in business circles.

A business person must adhere to a culture of business communication. The main aspects relate to the goodwill towards the opponent, the absence of a bad mood that can negatively affect the same conversation, as well as the need to show interest in the topic. Adhering to at least three important axioms, it can already be argued that a business person has an idea of ​​the culture of business communication.

Business ethics concepts: etiquette, norms, code

The concept of business ethics is not only related to the culture of business communication. Ethics has a direct connection with business etiquette. The latter is a set of norms, rules that are used to conduct work in a certain style, with a certain manner, they determine the features of business negotiations, as well as appearance, etc. Business etiquette in a particular country may have its own original differences, about which business foreigners need to know if they want to find profitable ways of cooperation.

There is also such a thing as norms of business ethics. However, they are generally accepted. They are not influenced by national, cultural and other peculiarities. These include:

Business ethics: concept, principles, norms, features

Do you know exactly how to dress for a business meeting? How to properly greet the interlocutor in a telephone conversation and in messages on social networks? And what gestures are acceptable in business negotiations, remember? Just in case, read our article and make sure you are doing everything right.

Why do you need business etiquette?

Why all these conventions? We do not live in the 19th century, etiquette has long ceased to be an obligatory part of business communication. Young entrepreneurs flaunt in tattered jeans and T-shirts with indecent inscriptions, emoticons are acceptable in Internet communication, and patting someone on the shoulder no longer seems like something out of the ordinary. If you think so, we will upset you. In certain circles, this is really normal, but businessmen on duty have to communicate with officials, and with respectable investors, and with people of the older generation, for whom all these liberties are unacceptable. Foreign partners, too, may not understand too zealous display of emotions.

So why do you need to know the rules of business etiquette?

  • to make a good impression and not to lose face in front of partners and colleagues;
  • for general education: it's never too late to learn new things;
  • in order to set an example for others, including subordinates.

In the end, these rules are just guidelines. Only a cyborg-robot will succeed in observing them all, it is enough to know the most basic ones. We will tell you about them.

Appearance Rules

Dress code

In your apartment you can walk as you like, even in pajamas and funny socks. We arrived at the office and even more so for a meeting - please observe the dress code. Otherwise, you may get the wrong impression. The older generation may consider you frivolous, superficial and even - oh, horror! - incompetent. Yes, we understand that professionalism does not depend on appearance. But the traditions of society are strong, and it is foolish and shortsighted to rebel against them. You are not 15 years old.

Basic dress code:

  • for men - business suit or shirt with trousers. Jacket, shirt and jeans are acceptable. For women - a suit, a blouse and a pencil skirt, no mini and, God forbid, deep neckline;
  • minimum of accessories. Watches and cufflinks are acceptable for men. For women - a maximum of two accessories: earrings and a ring, a chain or earrings, and so on. If you have jewelry sets, do not wear all the items at once, this is vulgar;
  • a neat haircut, well-groomed hair, for men - a styled beard and mustache, if any;
  • a neat manicure, well-groomed hands;
  • clean shoes in any weather, even if you got to the office by subway or in a dog sled;
  • no tattoos or piercings in prominent places. If you have a large, visible tattoo, it is best to hide it under your clothes. If you establish a good relationship with your partner, then you can show it, but at first it is better not to take risks. You don't know what views he holds.

The more responsible the meeting or negotiation, the more strict the dress code must be observed. Remember, this is in your best interest.

Dress code for women and men

Corporate business trainings in Moscow and throughout Russia- TC

Business etiquette is an integral component that forms the culture of communication in different states. When preparing for a meeting with partners from another country, it is necessary to study the norms of communication, features of the dress code, forbidden topics in conversation or gestures during negotiations.

Business etiquette by country

When establishing strong international relations, politicians and businessmen are guided by the norms of international etiquette. In order to avoid mistakes, it is necessary to study in detail the national peculiarities of business etiquette before the scheduled meeting.

In addition to the norms typical for the etiquette of each country, there are universal rules that apply in almost every one of them. These include the following:

  • politeness in communication;
  • respect for religion, holidays, food of the host country;
  • correct pronunciation of the names of persons with whom negotiations are underway , as well as those who run the country;
  • refusal to compare the host country with their own country and its traditions;
  • refusal to criticize the host state, its policies, national characteristics ;
  • strict adherence to punctuality;
  • official correspondence.

In order to avoid mistakes when interacting with foreign partners, you must use the services of an experienced translator.

General Principles of International Etiquette

Business etiquette in different countries is built on a number of principles that relate to the beginning of communication with partners, dress code, table behavior.

Welcome Forms

Greeting is an important element in building international relations and future partnerships. Generally accepted norms stipulate:

  • the first to greet the superior, the younger to the older, and the man to the woman;
  • when a man is introduced to a woman, the hand for a handshake should be offered exactly she. If women shake hands, then the eldest in age or position should submit them first. Shaking hands should not be too strong or too weak. It is unacceptable to shake the outstretched hand;
  • when a woman enters the room, all men sitting on chairs should stand up to greet her, while their hands should be at the seams, never in their pockets; <
  • when contacting business partners, you must use the "you" form. Do not use only name calls.

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