Business conversation

Business professional communication: the basics and rules

Stages and forms of business communication

Communication is the process of establishing and developing contacts between people and groups of people. The nature of communication is determined by the goals of joint activities, which is why it can be different.

Business communication is a type of communication, the specificity of which is determined by the impossibility of professional and other related activities outside of communication with other people.

Business communication is a type of communication in which information is exchanged in the social, legal and economic sphere of human activity in order to solve a specific problem (commercial, industrial, scientific and others).

In addition to business, there are secular, formal-role, intimate-personal, manipulative types of communication. A distinctive feature of business communication is that the subject of communication is always significant, and the subject of communication is clearly defined and well known.

Business communication consists of stages:

  • Establishing contact. This is the stage of acquaintance, when partners are introduced to each other, each of them self-presented and common phrases are exchanged.
  • Situation orientation. The second stage, when the subjects seek to understand each other's positions and designate their own.
  • Discussion. The stage at which specific business issues and tasks are considered and negotiated.
  • Problem solving. The stage of finding agreement between partners and the optimal mutually beneficial solution.
  • End contact. The stage of the regulated termination of communication.

The purpose of business communication always lies outside the interaction of its subjects. But the means to achieve the goal are determined taking into account the interests and needs of all communicators.

The task of business communication is productive and effective cooperation of partners.

Any communication includes three complementary processes: social perception - perception and understanding of a partner; communication - exchange of information; interaction - exchange of actions.

Business professional communication: the basics and rules

Skills of competent conduct of a business conversation and a correct understanding of the peculiarities of the personal characteristics of the interlocutor, his goals, objectives and interests, can be considered the determining factors for successful professional meetings and negotiations.

Business Ethics

Unlike other types of communication interactions, for example, personal or social, business communication has its own meaningful characteristics and attributes. Allocation of such features allows you to give a more specific and complete definition of the concept of "business communication".

The ethics of business communication is determined by how successfully the distinctive features of the national psychological species preserved in group ideas about the state, nationality, in phraseological phrases that contain generalized characteristics of the image are taken into account.

Knowledge of the national and understanding of the psychological types of different nationalities, their traditions, customs, the identity of the cultural and historical heritage, their customs, language, features of expression of feelings, temperament, is urgently needed by a business person, regardless of his field of activity, professional orientation, since it promotes effective communication, overcoming national egoism, fostering a respectful attitude towards the culture of other peoples.

The ethics of business communication is basically based on a variety of sciences, in particular on the psychology of management and communication, ethics, and the scientific organization of labor. The study of the ethics of communication is conditioned by the needs of the modern world. Psychology and ethics of business communication are the pillars of a successful interaction with various individuals.

A person, regardless of his role (manager or middle manager, simple entrepreneur or civil servant) must certainly be able to clearly formulate his own thought, argue his point of view, analyze the partner's judgments, evaluate critically relevant statements and proposals. For this, the most important condition is the ability to listen to the interlocutor, correctly lead and direct the conversation, create a friendly atmosphere during communication, and make a positive impression. All these skills are impossible without appropriate preliminary training.

The central link in communication ethics is the personality of the leader or subordinate. In order to become a professional and an excellent specialist in any industry, it is not enough to have the proper knowledge and skills, skills of interpersonal interaction. In addition, you also need to have an appropriate level of speech culture and internal culture. The culture of speech and business communication are closely interconnected.

Today, ethical argumentation is represented by the two most common principles of its construction: the principle of utilitarianism and the moral imperative. The principle of utilitarianism is based on an action that will be considered morally justifiable, provided that it tends to benefit the maximum number of persons. The amount of damage caused is compared with the total benefit of the action. If the damage outweighs, then the decision is considered unethical. In cases where any alternative actions will cause damage to some extent, then the path of least damage is chosen. The principle of the moral imperative is based on the fact that moral decisions under no circumstances depend on a specific consequence (since a bribe is bad, deceiving one consumer is as immoral as many).

Business etiquette is considered the most important aspect of the professional conduct of people. Knowledge of etiquette is an urgently needed professional quality that needs to be acquired and improved. The role of business communication in the success of any business is difficult to overestimate. It is a necessary part of the life of individuals, the most important type of interaction with other individuals. After all, it is in communication that a certain system of goals is developed, which is characterized to some extent by stability. To be successful in conversations with business partners, you must understand and take into account their interests. No less important for people is the ability to correctly formulate and express their thoughts, to achieve mutual understanding in solving problems in the direct interaction of individuals.

Psychology of Business Communication

In psychological terms, communication interaction is at the same time an exchange of actions, thoughts, emotional experiences, feelings and the focus of a person on himself, his own soul, conscience, dreams.

Business communication can be considered a process that is based on education and self-education. This is a form of personal creativity that contributes to the identification and development of the best sides of the individual's personality.

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