Business communication lectures

Business communication lectures

There are two ways to find employees to perform a particular job in the company: contact.

Every leader sooner or later tends to favor one or another style of management. In management.

What can you write in your resume and why is this document generally compiled? Experts say.

The culture of professional and business communication is understood as the characteristic of the degree of its perfection, manifested in the observance of recommendations developed by science on the effective organization and implementation of communicative interaction in the course of solving professional and business problems.

The culture of professional and business communication is reflected in the methods of preparation for communicative interaction, the methods and techniques used in the course of communicative interaction, the chosen communication style and its results.

It is hardly possible to determine the culture of professional and business communication without analyzing the professional activities of the travel organization's employees, which can be considered in three ways:

  • as a system of different types of activity;
  • relations in a social institution;
  • a system of interpersonal (interpersonal) relations in a work collective. Accordingly, there are three areas of activity of the manager.

Professional and business communication in the course of an employee's substantive activity is directly related to the performance of professional duties and is conditioned by the solution of professional tasks. If an employee of a travel organization performs the functions of a manager, then through professional communication he sets tasks for subordinates, assists them in solving problems, trains and consults employees, and gives a qualified assessment of the methods and results of employees' actions.

An employee of a travel organization as a specialist must meet the following basic requirements: take care of the truth and completeness of his knowledge, be open to new knowledge; own the technology of applying this knowledge to solve problems of professional and business communication, methods of analysis and prevention of errors; master the techniques of analyzing and evaluating the effectiveness of their actions.

Any tourist organization as a social institution includes a set of written and unwritten norms and values, and in this respect it is part of the social organization of society. However, when a new employee comes to an organization (as a social institution), the social order created by others may not be entirely obvious and not very clear to him. Therefore, the social order must be explained to this person, it must become legal for him, "legitimate". Whether the order established in the travel organization has become legal, "legitimate" for the employee, it will be possible to judge by his actions. And professional and business communication can act as an act, i.e. as an affirmation of certain values, as an attitude towards other people and/or towards oneself.

Interaction in the field of interpersonal relations - first of all, communication with people (interactions), the ability to convince and gain trust by actions and words, to achieve coordination of actions, to influence colleagues. In this sense, influence is different from power. Power is based on formal authority and is expressed in the position occupied by the employee in the organizational structure, and influence is based on personal influence on people and is expressed in the position of the employee in the structure of interpersonal relations (business and personal).

If the employee has significant influence over colleagues and is central to the structure of relationships in the team, he is the leader.

Types of tourism in Germany

Complete collection of materials on the topic: business communication lectures from experts in their field.

Compiled by E. S. Grishcheva, M. S. Maletskaya, N. V. Slichnaya.

Lecture 1. Introduction to the course "Business Communication" …………………………………………………………………. 136

Lecture 2. Communication process in business communication …………………………………………………… 143

Lecture 3. Perception and understanding of the communication partner …………………………………………………… .. 146

Lecture 4. Barriers in business communication ………………………………………………………………………… 149

Lecture 5. Forms of business communication. Business conversation ………………………………………………………… 152

Lecture 6. Forms of business communication. Business negotiations …………………………………………………… .. 157

Lecture 7. Forms of business communication. Presentation………………………………………………………………. 160

Lecture 8. Forms of business communication. Talking on the phone……………………………………………………. 162

Lecture 9. Forms of business communication. Business meeting ……………………………………………………. 166

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