7 rules of business communication in messengers

7 rules of business communication in messengers

The rules of business communication are norms, standards used in the course of communication, the purpose of which is to solve a specific problem in the field of economic, as well as social and legal relations. Their use is mandatory if the goal is to solve the problem without conflict and competently. The use of such norms is a common pattern among business people who care about their image and reputation. Therefore, they should be known, as well as the rules of business correspondence, in order to be able to effectively conduct business activities.

Basic rules

  • Punctuality is a manifestation of respect for partners. Business people use planning to maintain punctuality.
  • Laconic. You shouldn't say too much. This applies to both communication on the topic of solving a specific problem, and the personal life of employees, colleagues, partners.
  • Respect for colleagues, partners. In business communication there is no place for curiosity, selfishness, and intolerance. It is necessary to respect the opinion of the interlocutor, no matter how wrong it may seem to you.
  • Use the correct language. Ability to conduct a conversation, to interest in the communication process.
  • Ability to clearly formulate the purpose of conversation, conversation, negotiations, etc.
  • Maintaining self-control, control over feelings, emotions. Calm communication without rudeness, even if the interlocutor behaves in an inappropriate way for a business person.
  • You must adhere to a business dress code. The dress code affects the characteristics and outcome of business communication.
  • No unnecessary gestures when meeting. In addition to shaking hands, you do not need to touch the interlocutor in any other way.

The business communication process is not only about conversations and correspondence. This concept covers emotions, gestures, manners. Research shows that over 60-70% of communication is based on non-verbal communication. And only about 30-40% - on the verbal.

In the verbal process, the rules of verbal communication are applied. This also includes speech etiquette, the observance of which allows building business relations at a more civilized level. There are rules and non-verbal communication process. They relate to sign language, facial expressions, general human behavior. This is already a separate major direction, which, if desired, anyone can study on a large scale. This will be helped by the etiquette trainings conducted by our company. Of the basic rules listed above, control over emotions can be ranked here. Rough communication, excessive harshness is unacceptable. Emotionality in the conduct of the same negotiations should not be present.

Forms and purposes of business communication, its functions

There are several forms of business communication. The main ones are:

  • Conversation;
  • Negotiations;
  • Discussion;
  • Meeting ;
  • Meeting ;
  • Correspondence;
  • Speech.

Each of the listed forms has its own characteristics. However, everyone follows the general rules of business communication. For example, respect for opponents is present in every form. Another example would be the punctuality rule. It is unacceptable to be late for the same negotiations.

If we talk about the purpose of business communication, then it is defined as the impact on others. Such influence is expressed in the desire to persuade opponents to take some actions, deeds, to change their opinions, to get what they want from them within the business framework. An additional goal can be called the desire to find out more information about the interlocutor, in order to use it in further communication to achieve the main goal. At the same time, the rules are observed, for example, the conversation is conducted in a polite manner, since in the communication of business people an impolite attitude towards the opponent is unacceptable.

Business communication functions:

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In recent years, most communication - both business and personal - has moved to instant messengers. It is objectively more convenient to solve any issues.

However, communication with loved ones and business communication with colleagues are two different genres. Although instant messengers imply a certain informality of communication, you should not completely abandon business etiquette. We will tell you how the rules of working correspondence have changed with the advent of instant messengers!

Business hours only

Sending an email should not be confused with sending a message in a messenger. More attention is paid to messages coming to the messenger, and the communication format itself obliges the recipient not to delay the answer. Receiving business messages late at night or early in the morning is weird and uncomfortable. In addition, by texting the user at night, you risk waking him up - many keep the phone nearby and do not turn off notifications before going to bed.

Literacy and errors

As part of friendly correspondence in messengers, we often do not attach importance to mistakes or typos. In business communication, mistakes can quickly ruin the impression of you. Check messages before sending. If you sent a text with an error, edit the message. And watch out for auto-correction - it can embarrass you.

No major decisions

You can comfortably discuss a deal or project in the messenger, but this communication channel is not suitable for securing agreements. As part of business etiquette, messages from a messenger have less weight than an official email. Use e-mail to make a final decision on any issue. Among other things, the letter will not disappear anywhere and it will be easy to find it, which cannot be said about the message in the messenger - agreements are lost in long correspondence, and the messenger itself can be blocked at any time.


Quote your interlocutor if his message contains several questions or theses. A structured answer is just as important as a structured question.

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