What a tourism manager does: functions

What a tourism manager does: functions

Medical contraindications to work on a rotational basis

Watch is a rather specific method of work. But can all people work on a watch? Are there medical contraindications for the rotational work method? The answers to these questions are in the article.

Watch as a way to organize remote work

A shift is a way of organizing the production process when the enterprise does not have the opportunity to ensure the daily return of the employee to the place of permanent residence, and it is advisable to arrange his temporary residence at the place of work (Article 297 of the Labor Code of the Russian Federation).

Usually the place of such work is remote from settlements, and the work itself is continuous. These are enterprises of the oil, gas, forestry and forestry industries, geological exploration and railway transport.

In the case of a shift method, the periods of work (the shift itself) alternate with periods of inter-shift rest. Work during the shift is carried out in a more intensive mode, which is compensated by the subsequent long rest.

Contraindications for rotational work

Not everyone will be able to work on a shift basis. It is legally prohibited to involve in such work (Article 298 of the Labor Code of the Russian Federation):

The last condition makes it obligatory to carry out a medical examination not only when hiring, but also before each departure on duty.

List of diseases excluding work on watch

Tourism is actively developing in Russia today: people begin to travel both around the country and go abroad to see how other countries live, to take a break from everyday life and unwind. The vast majority of Russians do not travel independently, buying tickets, renting hotels and planning their holidays in advance, but buying vouchers or ready-made tours in travel agencies. Therefore, today the profession of a tourism manager is very popular. In this article, we'll take a look at what the responsibilities of a tourism manager are, what they do in the workplace, who can qualify for this position, and how much good professionals get.


Tourism as a concept appeared in antiquity: people traveled around the world, learning about new countries, exchanging experiences, studying customs and traditions, conducting trade, etc. Tourism began to develop actively in the Middle Ages, and in the 17th century The 18th century has become practically the norm. People rode in different countries and even studied abroad. But as a rule, tourism was not organized, that is, there was no special structure that would organize trips. Travelers could simply pay the captain of the ship to travel to the desired country or hire a carriage, that is, in fact, all this was individual.

The first establishments that began to work with tourists appeared in the late nineteenth and early twentieth centuries. They offered tourists a ready-made travel program, first for several hours, and then for several days. The first "package tour" appeared in 1841. It was organized by the enterprising American Tim Cook. The point of the tour was a trip in a specially equipped comfortable carriage by rail along a picturesque part of the area. Live music was played in the carriages, and visitors were served tea and various pastries. At the same time, the service cost only 1 shilling, that is, even people with low income could afford it. The service has become popular and has been used by several thousand people.

In the late 19th and early 20th centuries, such organizations began to appear in large numbers. This happened due to the fact that the overall safety of travel has increased and the number of transport has become many times greater. There were trains, steamships, cars and buses, they became available to the general population and people began to explore what is in other countries. In the USSR, at first, domestic tourism prevailed, and it was spontaneous, since an iron curtain hung over the country and an ordinary person could not afford to travel abroad. But after the USSR collapsed, the borders opened and people began to travel abroad en masse.

Today there are travel companies in almost every city. They offer their clients a full range of services, from trips across Russia to package tours to various countries: Turkey, India, China, Europe, USA, etc. Today, to see the world, you only need money - for a relatively small amount you can visit any country in the world. Moreover, today you can even buy a tour into space or even order yourself a ticket to the moon - a tourist flight there is planned to be held in the 20th year.

What does the manager do

Let's take a look at the job description of a tourism manager and what it includes. This specialist is involved in accompanying clients who decide to relax. That is, he does not physically accompany them on the journey, but organizes their rest. He selects offers from tour operators, based on the wishes of clients, he makes itineraries, chooses accommodation, arranges leisure activities and a variety of excursions. Usually the manager deals with certain countries, since it is quite difficult to cover all areas. At the same time, he must know everything about them: what are the conditions of arrival, what insurance is needed, what features of the settlement, etc. He is also always in touch with his clients, and if they have any difficulties or questions, he helps them to solve problems.

What qualities should such an employee have? First, a good memory: you have to keep large amounts of information in your head. Secondly, the ability to communicate with people. You will need to tell them about the rest, answer monotonous questions, persuade, listen to negativity, etc. Thirdly, you must be resistant to stress, since they are guaranteed to arise in the process of work.

Attention: if you want to build a successful career, then you need to master soft skills (over-professional). For a manager, multitasking, the ability to think quickly and make decisions, the ability to focus on specific tasks and attentiveness to every little thing are important.

If you have these skills, you can count on promotion and career growth. Otherwise, you will be working at the bottom level, without moving to new positions and not reaching new horizons. Remember, the manager has to keep a lot of information in his head. At the same time, it is desirable that he knows at least English, since he will probably have to communicate by telephone with hoteliers, guides, managers of hotels or entertainment establishments. This employee must solve problems that customers have (and they almost always arise), and he must be ready for this 24 hours a day.

If we consider the advantages of the profession, then this is an opportunity to have high-quality and inexpensive rest (companies offer their employees huge discounts on vacations and all kinds of benefits), as well as the opportunity to travel around the world on the company's business (often managers, before laying a new direction, study them yourself). You will be well versed in tourist destinations and will be able to relax in a way that ordinary tourists do not. Along the way, you can choose the best vacation options, as well as keep track of various sales and interesting offers.

What education is needed

Tourism manager is a profession that many dream of. Recently, traveling abroad has become especially fashionable, so such specialists are very popular and in demand in the labor market.

What are the characteristics and prospects of the profession? What are the advantages and disadvantages of this specialty? What are the requirements of employers? Read more about this in our material.

In terms of a brief description of the profession, the job of a tourism manager is to make your travel dreams come true. However, this description is rather romanticized.

The fact is that many people who love to travel aspire to become tourism managers.

However, it should be borne in mind that traveling on your own and helping organize travel for other people are completely different things and have little to do with each other.

Thus, the work of a tourism manager is quite multifunctional and consists in solving a number of problems.

Depending on the specific place of work, bosses and job descriptions, responsibilities can vary significantly.

So, in some travel agencies and companies you can find versatile specialists who, in terms of their functionality, are jack of all trades and can perform almost any task.

In larger companies, the internal structure is completely different: in such firms, there are ticket managers, specialists who directly communicate with clients, legal staff who provide assistance in obtaining visas and insurance, as well as other highly specialized professionals ...

Like any other profession, the position of a tour manager is characterized by many advantages and disadvantages. That is why, before you go to study in this direction or find a job for a position, you should familiarize yourself with all the characteristics.

First of all, let's look at the benefits of working.

  • Perspective and career growth. The tourism industry is fast growing and popular, so there is a constant demand for professional staff. Accordingly, getting such a profession, you can be sure that in the future you will be provided with a place of work.
  • The ability to travel. Despite the fact that in itself the routine work of a tourism manager is not associated with constant travel, there is a possibility that you will go on regular business trips or even work abroad. In addition, the company's employees often receive discounts on the purchase of tours.
  • High wages. Due to the fact that for the most part travel companies are private business organizations, highly qualified specialists with relevant work experience, knowledge, skills and professional skills can count on a fairly large material remuneration for their work.

However, despite the large number of positive characteristics of the profession, there are also negative aspects.

Who is a Tourism Manager?

A tourism manager is an employee of a travel company who works directly with clients and organizes their travel (and, if necessary, business or personal) trips. Indeed, since the time when tourist trips abroad in Russia have ceased to be a luxury available only to the elite, the number of those wishing to travel abroad has grown many times over.

However, although now almost anyone can leave, the very organization of the trip is still a rather complicated procedure. A future tourist needs:

All this, of course, can be done independently, but it is better to trust a specialist.

Like any other specialist, a tourism manager has his own responsibilities and rights, and certain qualification requirements are imposed on him. All this information is recorded in a document called a job description.

The structure of the job description of a tourism manager, his responsibilities

The legislation does not provide for general rules according to which job descriptions are drawn up. There are GOSTs on office work, which the documentation of firms must comply with, but they describe only general requirements for documents.

Nevertheless, during the application of job descriptions in practice, certain rules for their compilation have already been developed. According to them, the job description for a tourism manager includes the following parts:

Now let's talk in more detail about the main part of the job description - the list of responsibilities that are assigned to a specialist holding the position of a tourism manager. The legislation does not specify what exactly a given employee should do - it remains at the discretion of the company itself, which increases the flexibility of internal regulation in organizations. Moreover, the exact list of responsibilities is determined by the scope of the company and the goals that its management sets for itself. However, practice shows that usually the competence of a tourism manager includes:

  • Analysis of the tourism services market.
  • Search for tour operators, taking into account the cost, timing, quality and volume of services they provide, as well as the wishes of customers.
  • Maintain contacts with hotels, passenger carriers and companies providing accommodation and excursion services. A tourism manager must be aware of the presence of such organizations in a particular country and city, the volume of services provided, and their cost. Taking into account the available information, the manager agrees the conditions and, together with the legal department, ensures the preparation of draft contracts (if he has the appropriate authority from the management of his company, he concludes contracts).
  • Determination of the cost of the travel package purchased by the client, taking into account both basic costs and service fees in the travel company where the manager works.
  • Bringing to the tourist full information regarding the rules of entry and residence in different countries, the peculiarities of customs and sanitary control, etc. Information should be communicated both in the form of instructions and with the help of reminders provided to tourists.
  • Formation of schedules of arrival and departure of tourist groups and individual tourists.
  • Preparation of the necessary documents for reporting and maintaining statistics.
  • Informing the company's management about any unforeseen situations concerning tourists, as well as about clients who, for one reason or another, have not returned from their trip.

The list is indicative, in each specific company there is a job description for a tourism manager

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